BUSINESS PROCESS OUTSOURCING

Business Process Outsourcing the Perfect Solution for Your Business?

May 17th, 2010.

Business process outsourcing is one of the most popular and the most cost-efficient business solution that you can ever make. By contracting other companies to do a specific business task, you will be taking off extra work involved in your company and focus more on important aspects in running your business.

By outsourcing your company’s business process or some of your company’s business process, your company will be able to utilize its facilities to its maximum potential. Through business process outsourcing you will be able to cut some operational costs and at the same time, let your company focus more on important factors in running your own business..

Outsourcing’s Next Phase Has Begun

April 2010

Business Process Outsourcing has reached a near-term peak, and meaningful expansion from this point forward will result in higher costs and lower-quality delivery. Business leaders worldwide have been saying such things to one another for months now. Today, we are seeing deliberate action to move capacity from India to next-step destinations like the Philippines, China and Vietnam.

Our Call Center Outsourcing Companies provide its customers 24/7/365 service at our contact centers globally. Marin also provides a full range of voice and call center services for both existing centers and centers still on the designing board. If your firm is planning on creating on new call center, contact Marin early in the process. Marincorp can provide design assistance and also has extensive experience fusing existing IT/Data solutions into new call centers. A partial list of services we provide today includes:

INBOUND CUSTOMER CARE SERVICE

• Help Desks • Customer Service Centers • Inbound Sales • Application and Subscription    Processing • Retail/ Mail Order/ Entry

• Logistics & Dispatch • Benefits Administration and  Eligibility    Inquiries • Administrative Assistant Services:    Schedule, Appointment, Contact    Management, Finder Services, and    Information

OUTBOUND TELE-SERVICES

• Marketing Campaigns • Telesales • Collections • Cross Sell/Up Sell

• Client Satisfactions Surveys • Polling • Surveys

OUR TECHNOLOGY – NETWORK, State-Of-The-Art Technology:

• Carriers Class Lucent Excel Switches
• Network ACD dynamically routes calls to call centers (“virtual call center”)
• Scaleable and flexible infrastructure and technology
• ISx DA/EDA platform
• Call automation, call completion, Listing read out, SMS
• SS7 & RLT capability (Lucent, Nortel, sec.)
• Private redundant fiber optic leased lines from US to call centers
• VOIP between US POPs and Call centers
• State of the art predictive dialers (4x)
• Call Center technology requirements are minimal
• PCs, headsets, software and routers – simple
• 24/7 real time monitoring of the network by NOC.
• Systems & Apps management Network Management
• External systems support contracts