INBOUND CUSTOMER CARE OFFSHORE NEWS...
THE BENEFITS OF USING A INBOUND CUSTOMER CARE OFFSHORE SERVICE
Last: August 8, 2008
Whether your Inbound Customer Care is small or large, discover the benefits available for offshoring your inbound customer service. To keep your company running efficiently or to grow your company, enlist your business with a well known offshoring inbound customer care service to accomplish your goals. Most offshore Call Centers offer both inbound and outbound services. Learn about the top five reasons why you would want to use a inbound call center.
1. Inbound Customer Care Offshore programs are designed to cut costs by using a call center to fill in during peak periods. Instead of hiring temporary employees, training them, and supervising them, allow the call center to take care of these details. If you are using a call center for after hours services, you can easily employ the call center to fill in during seasonal peaks without having to train new personnel. You can rely on the offshoring call centers to always be staffed to fill your company’s needs.
2. Receive messages efficiently and accurately. Messages can be received through various methods. With the use of voicemail, email, text, and fax, you have the advantage of receiving your messages quickly and accurately no matter where you are. You no longer have to worry about missing an important message because you are not at your office.
3. These Inbound Offshore customer care services provide top quality training and perform their job as if they were one of your employees. The option of having bi-lingual reps handle your calls further enhances the company client relationship.
4. Save money & time while growing your company. Avoid the expense of hiring new employees while the company goes through “growing pains”. The benefits of offshoring your inbound customer care will outweigh the cost of your payroll
Last: August 2008
Our Offshore Inbound & Outbound Customer Care Services provide our customers 24/7/365 service at our contact centers globally. Marin also provides a full range of voice and call center services for both existing centers and centers still on the designing board. If your firm is planning on creating on new call center, contact Marin early in the process. Marincorp can provide design assistance and also has extensive experience fusing existing IT/Data solutions into new call centers. A partial list of services we provide today includes:
INBOUND CUSTOMER CARE SERVICE
• Help Desks
• Customer Service Centers
• Inbound Sales
• Application and Subscription Processing
• Retail/ Mail Order/ Entry
|
• Logistics & Dispatch
• Benefits Administration and Eligibility Inquiries
• Administrative Assistant Services: Schedule, Appointment, Contact Management, Finder Services, and Information |
OUTBOUND TELE-SERVICES
• Marketing Campaigns
• Telesales
• Collections
• Cross Sell/Up Sell |
• Client Satisfactions Surveys
• Polling
• Surveys |
OUR TECHNOLOGY – NETWORK, State-Of-The-Art Technology:
• Carriers Class Lucent Excel Switches
• Network ACD dynamically routes calls to call centers (“virtual call center”)
• Scaleable and flexible infrastructure and technology
• ISx DA/EDA platform
• Call automation, call completion, Listing read out, SMS
• SS7 & RLT capability (Lucent, Nortel, sec.)
• Private redundant fiber optic leased lines from US to call centers
• VOIP between US POPs and Call centers
• State of the art predictive dialers (4x)
• Call Center technology requirements are minimal
• PCs, headsets, software and routers – simple
• 24/7 real time monitoring of the network by NOC.
• Systems & Apps management Network Management
• External systems support contracts
